AUL/OneAmerica Policy FAQs
Contact Information
How do I access my account?
OneAmerica Phone Number
(800) 537-6442
OneAmerica Mailing Address
American United Life
ATTN: Policy Service
P.O. Box 6002
Indianapolis, IN 46206
How do I contact my agent?
By email [email protected] or [email protected]
By phone 801-335-9411 or 801-210-1878
Schedule a meeting https://calendly.com/johnstewart
POLICY LOANS
How do I submit a policy loan request?
AUL Loans under $5,000
Loans less than $5,000 can be requested over the phone at (800) 537-6442 or online here. Make sure to scroll all the way down to the bottom to click the "Policy Service Request" button.
AUL Loans $5,000 or greater
Loans that are $5,000 or greater can be completed online here. Alternatively, you can request a Loan Request form by emailing [email protected]. Once complete, you can email back to our team and we will submit to AUL and track on your behalf, or you can email directly to AUL at [email protected].
PLEASE NOTE:
All forms must be signed BY HAND
If you live in a Community Property state (Arizona, California, Idaho, Louisiana, Nevada, New Mexico, Texas, Washington and Wisconsin), you cannot complete the request online.
How will I receive the funds from my loan request?
By default, your loan funds will be sent via check to the address you have on file. You can request the check be overnighted, but this will incur a fee. You can also have the funds sent via EFT by submitting your bank information.
How do I set up an EFT?
An Electronic Funds Transfer (EFT) allows you to have the loan funds directly deposited into a bank account that belongs to the policy owner. To set up, you will need to complete an EFT Authorization for Direct Deposit form. A voided check or statement from the bank account you wish to use is also required.
If requesting your loan by phone, you can ask the agent what to do to set up EFT.
If requesting online, you will have the option to set up EFT while submitting your loan request.
If requesting your loan via form or if you want to set up EFT ahead of time, you can email [email protected] to request that form. Once complete (and be sure to sign by hand), you can email our team back to request a secure link so you can submit the completed form and voided check to us. We will then submit to AUL and track on your behalf. Alternatively, you can email AUL directly at [email protected]. Your EFT information will be kept on file at AUL and can be used for future loans without resubmitting.
PLEASE NOTE:
You can set up EFT at any time, but if you are setting up EFT at the same time you are requesting a loan, please add the following information to the Additional Information section on the Loan Request Form: Please send funds via EFT to bank account ending ****XXXX. Both of the forms and the voided check should be submitted at the same time.
When will I receive my requested loan funds?
Normal processing time for a loan request is 5-7 business days.
How do I repay my loan?
There are three ways you can make a payment towards your AUL loan balance. Please note that AUL only accepts payments directly from your bank account (no credit cards). You are able to pay whatever amount you like and as often as you like towards your loan balance - AUL has no deadlines or amounts set. However, keep in mind there is interest accruing. At each policy anniversary any interest that has accumulated that past year can be paid. If it is not paid at that time, that interest will roll into the loan principal:
Pay by phone by calling AUL at (800) 537-6442. You will need your bank information readily available.
Pay online by going here. Click Policy Service Request and a pop-up window will open. Click Online Payment and fill in your information. Make sure that you select Loan Repayment as the payment type.
Pay by check making sure to include both your policy number and the way you’d like your funds applied (“Loan Repayment”) in the memo line. Mail the check to:
American United Life
ATTN: Policy Service
P.O. Box 6002
Indianapolis, IN 46206
You can find Additional AUL Loan information on their website.
COMMON POLICY CHANGES
How do I change or update my beneficiaries?
You can change your beneficiaries online by going here. If you have additional questions, please email [email protected] and we can assist.
How do I change policy owners or add a co-owner?
You will need to fill out an AUL Policy Ownership Change Form to change policy owners or add a co-owner. Please email [email protected] to request the form and additional instructions.
How do I change my address?
You can change your address online by going here or over the phone at (800) 537-6442. Please also be sure to let us know your updated address by emailing us at [email protected].
GENERAL PAYMENT INFORMATION
How do I make payments towards my policy?
There are three ways you can make a payment towards your AUL loan balance. Please note that AUL only accepts payments directly from your bank account (no credit cards):
Pay by phone by calling AUL at (800) 537-6442. You will need your bank information readily available.
Pay online by going here. Click Policy Service Request and a pop-up window will open. Click Online Payment and fill in your information. Make sure you select the correct payment type when submitting your payment. You can select to pay money towards your Base Premium, Paid Up Addition Rider, and/or Loan Repayment.
Pay by check making sure to include both your policy number and the way you’d like your funds applied (“Loan Repayment”) in the memo line. Mail the check to:
American United Life
ATTN: Policy Service
P.O. Box 6002
Indianapolis, IN 46206.
How do I get my payment history?
AUL will send a premium accounting or loan accounting history if requested by phone at (800) 537-6442 or email at [email protected]. Please note they will send 5 years back or less.
PAID-UP ADDITIONS (PUA) INFORMATION
Do I have to pay my full PUA?
No. Paying your full PUA will ensure that your cash value grows as your illustration projected, however the required minimum in a given policy year is $120. As long as this minimum amount is paid annually, the PUA option will remain open to you in the future.
What is the maximum PUA contribution I can make in a given policy year?
AUL will need to run a maximum PUA calculation to give you the exact amount of PUA contributions that you are allowed to make in a given policy year. To find out this amount, please email our team at [email protected] or call AUL at (800) 537-6442 and ask them to run a maximum PUA calculation for you. Alternatively, you can email [email protected]. Be sure to include your policy number in the subject line.
When can I put PUA funds into my policy?
You can contribute funds towards your PUA anytime during your policy year. Please note that if you miss paying PUA during any given policy year, and pay it after your policy anniversary, it will be applied to that next policy year.
How soon after I add PUA funds can I take a policy loan against those funds?
Once received, AUL has a mandatory 10 day hold on all new PUA funds before a policy loan can be processed. Previous PUA paid is still available.
OTHER
My lender is requesting a letter from the insurance company to verify where my loan funds came from. How do I get this?
Reach out to our team via email at [email protected] as quickly as possible to secure this letter on your behalf.
I’ve received a letter from the insurance company stating that my policy has become a modified endowment contract (MEC). What should I do?
You’ve received this letter because you have paid more than your maximum allowed annual contributions towards your PUA. You should call AUL ASAP to resolve this problem at (800) 537-6442. They will give you the option to refund the excess contribution amount in the form of a check. Alternatively, you may reach out to our team via email at [email protected] and get further instructions.