Mass Mutual Policy FAQs
Contact Information
How do I access my account?
Mass Mutual Phone Number
(800) 272-2216
Mass Mutual Mailing Address
MassMutual
P.O. Box 371368
Pittsburgh, PA 15250-7368
How do I contact my agent?
By email [email protected] or [email protected]
By phone 801-335-9411 or 801-210-1878
Schedule a meeting https://calendly.com/johnstewart
POLICY LOANS
How do I submit a policy loan request?
MassMutual Loans up to $100,000
Loans up to $100,000 can be requested online through your MassMutual account or over the phone by calling (800) 272-2216.
MassMutual Loans over $100,000
Loans over $100,000 require a completed Loan Request form (RF 2066). You can email [email protected] to request that form or find it in your portal. Once complete, you can email it back and we will submit to MassMutual and track on your behalf.
How will I receive the funds from my loan request?
By default, your loan funds will be sent via check to the address you have on file. You can also have the funds sent via EFT by submitting your bank information.
How do I set up an EFT?
An Electronic Funds Transfer (EFT) allows you to have the loan funds directly deposited into a bank account that belongs to the policy owner. Here is how to set that up when you request your loan:
If you are requesting your loan online, you will have the option to set up EFT at that time.
If you are requesting your loan via phone, ask the agent what to do to set up EFT at that time.
If you are requesting your loan using the Loan Request form, please submit the completed EFT Deposit form (FR2130) and voided check or statement alongside your Loan Request form each time you request a loan. You can email [email protected] to request that form. If submitting these forms to our team, please email first to request a secure link. We will then submit to MassMutual and track on your behalf.
When will I receive my requested loan funds?
Loan requests are processed the same day (as long as it’s submitted before 4pm ET). Funds are released / check is mailed out the following business day.
How do I repay my loan?
There are three ways you can make a payment towards your MassMutual loan balance. Please note that Mass only accepts payments directly from your bank account (no credit cards). You are able to pay whatever amount you like and as often as you like towards your loan balance - Mass has no deadlines or amounts set. However, keep in mind there is interest accruing. At each policy anniversary any interest that has accumulated that past year can be paid. If it is not paid at that time, that interest will roll into the loan principal:
Pay by phone by calling MassMutual at (800) 272-2216. You will need to provide your policy number.
Pay online by going here. You can use the MassMutual website with epay, either as a one-time payment without a real login or you can use your existing username and password at the above website.
Pay by check making sure to include both your policy number and the way you’d like your funds applied (“Loan Repayment”) in the memo line. Mail the check to:
MassMutual
P.O. Box 371368
Pittsburgh, PA 15250-7368
COMMON POLICY CHANGES
How do I change or update my beneficiaries?
You can change your beneficiary by contacting MassMutual at (800) 272-2216. If you have additional questions, please email [email protected] and we can help.
How do I change policy owners or add a co-owner?
You will need to fill out a Mass Beneficiary or Owner Change Form to change policy owners or add a co-owner. Please email [email protected] to request the form and additional instructions.
How do I change my address?
You can change your address online or by calling MassMutual at (800) 272-2216. Please also be sure to let us know your updated address by emailing us at [email protected].
GENERAL PAYMENT INFORMATION
How do I make payments?
There are three ways you can make a payment towards your MassMutual policy. If you are paying your PUA (what Mass calls ALIR or PALIR depending on your particular policy), we highly recommend paying via phone or check. Please note that Mass only accepts payments directly from your bank account (no credit cards):
Pay by phone by calling MassMutual at (800) 272-2216. You will need to provide your policy number.
Pay by check making sure to include both your policy number and the way you’d like your funds applied (“Base Premium”, "ALIR", “PALIR”, and/or “Loan Repayment”) in the memo line. Mail the check to:
MassMutual
P.O. Box 371368
Pittsburgh, PA 15250-7368
Pay online by going here. You can use the MassMutual website with epay, either as a one-time payment without a real login or you can use your existing username and password at the above website.
PLEASE NOTE: If you are looking to pay your ALIR/PALIR online, you must pay in the Guest One-Time Payment portal. We do NOT recommend paying PALIR online as you cannot denote what the funds are meant for, and their payment team often applies them incorrectly.
How do I get my payment history?
You can see your payment history by going to your online portal. That info can be found under Billing Payments > see Financial History.
PAID-UP ADDITIONS (PUA) INFORMATION
Do I have to pay my full PUA (ALIR/PALIR)?
This will vary depending on the type of MassMutual policy you have. Paying your PUA in full, which MassMutual calls ALIR or PALIR depending on your policy, will ensure that your cash value grows as projected. However, the required minimum needed to go towards your PUA in a given policy year can be less.
If you are wondering specifically about the ALIR rider, call MassMutual at (800) 272-2216 to find out this information for your specific policy. Alternatively, you may reach out to our team via email at [email protected] for assistance.
If it is the PALIR rider that you are inquiring about, there is a minimum year 1 payment of $300. There is no minimum payment in subsequent years, however the lowest payment paid in any two rolling years resets to become your new maximum allowable PALIR. As an example, if your PALIR started out as $10,000 maximum and in year 3 you paid $0 and in year 4 you paid $4000, your new maximum will become $4000 and cannot be raised without additional underwriting. If you do not pay 2 consecutive years at any time, your PALIR maximum becomes $0 and is no longer available to be paid towards.
What is the maximum PUA (ALIR/PALIR) contribution I can make in a given policy year?
MassMutual will need to run a maximum PUA calculation to give you the exact amount of PUA contributions that you are allowed to make in a given policy year. To find out this amount, please call MassMutual at (800) 272-2216 and ask them to run that calculation for you.
PLEASE NOTE: They do not call it PUA, but rather ALIR and/or PALIR. If you have additional questions, please email [email protected] and we can help.
When can I put PUA (ALIR/PALIR) funds into my policy?
MassMutual policies vary with regards to paying PUA funds, but generally you are able to pay throughout the policy year. Please contact MassMutual at (800) 272-2216 or our team at [email protected] for further guidance.
PLEASE NOTE: You can only make a maximum of 3 PALIR payments per policy year.
OTHER
My lender is requesting a letter from the insurance company to verify where my loan funds came from. How do I get this?
Typically, lenders will be satisfied with a printout of your policy information, as taken from your policy page. If you right click on the main policy page, select Print, (or you can print as PDF instead of to a printer) then you will have the document or PDF you need.
If your lender is looking for something more, please reach out to our team at [email protected] as quickly as possible and we will secure what you need.
I’ve received a letter from the insurance company regarding paying more towards my LISR rider than I am currently paying. What is this?
You’ve received this letter because you are nearing your 1st anniversary and MassMutual is offering you the optional opportunity to pay more towards your LISR rider if you choose. If you choose to make a change, please email [email protected] for instructions.
I’ve received a letter from the insurance company stating that my policy has become a modified endowment contract (MEC). What should I do?
You’ve received this letter because you have paid more than your maximum allowed annual contributions towards your PUA (ALIR/PALIR). You should call MassMutual ASAP to resolve this problem at (800) 272-2216. Alternatively, you may reach out to our team via email at [email protected] and get further instructions.