Lafayette Life Policy FAQs
Contact Information
How do I access my account?
Lafayette Life Phone Number
(800) 243-6631
Lafayette Life Mailing Address
The Lafayette Life Insurance Co.
400 Broadway
Cincinnati, OH 45202-3341
How do I contact my agent?
By email [email protected] or [email protected]
By phone 801-335-9411 or 801-210-1878
Schedule a meeting https://calendly.com/johnstewart
POLICY LOANS
How do I submit a policy loan request?
You must complete the policy loan form. You can find this online or place the request by email to [email protected].
How will I receive the funds from my loan request?
By default, your loan funds will be sent via check to the address you have on file. You can also have the funds sent via EFT by submitting your bank information.
How do I set up an EFT?
An Electronic Funds Transfer (EFT) allows you to have the loan funds directly deposited into a bank account that belongs to the policy owner. To set up, you will need to complete the form and submit a voided check or statement from the bank account you wish to use.
Once submitted, your EFT information will be kept on file at Lafayette and can be used for future loans without resubmitting.
When will I receive my requested loan funds?
Normal processing time for a loan request is 7-10 business days.
How do I repay my loan?
There are three ways you can make a payment towards your loan balance. Please note that Lafayette only accepts payments directly from your bank account (no credit cards). You are able to pay whatever amount you like and as often as you like towards your loan balance - Lafayette has no deadlines or amounts set. However, keep in mind there is interest accruing. At each policy anniversary any interest that has accumulated that past year can be paid. If it is not paid at that time, that interest will roll up into the loan principal:
Pay by phone by calling Lafayette at (800) 243-6631. You will need your bank information readily available.
Pay online by going here. Online payments towards loan repayment can be made throughout the policy year.
Pay by check making sure to include both your policy number and the way you’d like your funds applied (“Loan Repayment”) in the memo line. Mail the check to:
The Lafayette Life Insurance Co.
400 Broadway
Cincinnati, OH 45202-3341
COMMON POLICY CHANGES
How do I change or update my beneficiaries?
You will need to fill out a Lafayette Life Beneficiary Designation Form to change or add policy beneficiaries. Please email [email protected] to request the form and additional instructions.
How do I change policy owners or add a co-owner?
You will need to fill out a Lafayette Life Owner Designation Form to change policy owners or add a co-owner. Please email [email protected] to request the form and additional instructions.
How do I change my address?
You can change your address over the phone at (800) 243-6631. Please also be sure to let us know your updated address by emailing us at [email protected].
GENERAL PAYMENT INFORMATION
How do I make payments towards my PUA?
There are three ways you can make a payment towards your PUA. Please note that Lafayette only accepts payments directly from your bank account (no credit cards):
Pay by phone by calling Lafayette at (800) 243-6631. You will need your bank information readily available.
Pay online by going here. Online payments towards Paid-up Additions (PUA) and loan repayment can be made throughout the policy year. Online payments towards base premium will not be available until 25 days before your anniversary.
Pay by check making sure to include both your policy number and the way you’d like your funds applied (“Base Premium”, "Paid Up Addition Rider", and/or “Loan Repayment”) in the memo line. Mail the check to:
The Lafayette Life Insurance Co.
400 Broadway
Cincinnati, OH 45202-3341
How do I get my payment history?
Your payment history can be accessed online by logging in and going to transactions.
OTHER
My lender is requesting a letter from the insurance company to verify where my loan funds came from. How do I get this?
Typically, lenders will be satisfied with a printout of your policy information, as taken from your policy page.
If your lender is requesting additional information, reach out to our team for assistance at [email protected].
I’ve received a letter from the insurance company stating that my policy has become a modified endowment contract (MEC). What should I do?
You’ve received this letter because you have paid more than your maximum allowed annual contributions towards your PUA. You should call Lafayette ASAP to resolve this problem at (800) 243-6631. They will give you the option to refund the excess contribution amount in the form of a check, as long as you return the letter you were sent, as instructed. Alternatively, you may reach out to [email protected] for further instructions.